Online shopping and payments terms and conditions

These terms and conditions and the Distant Selling Regulations apply to all purchases of Goods and/or Services from Ignyte Ltd, Unit G5, Second Avenue, Westfield Trading Estate, Midsomer Norton, Somerset, BA3 4BH

through this Website and Future Pay links.

Please read these terms carefully before placing an order as this indicates that you accept these terms.

If you have any queries about these terms and conditions, please contact us at:

Post: Ignyte Ltd, Unit G5, Second Avenue, Westfield Trading Estate, Midsomer Norton, Somerset, BA3 4BH


Telephone: 01761 410141

Specific products may carry their own terms and conditions, as displayed on this Website.

1 Terms

1.1 When you purchase Goods and/or Services from this us you agree to be bound by both these online terms and conditions and by the Ignyte terms and conditions which are emailed to you as part of your confirmation of booking. Where there is inconsistency between the Ignyte website’s terms and conditions and the online terms and conditions of this Website, the online terms and conditions of this Website will prevail.

1.2 The online terms and conditions do not affect your statutory rights as a consumer.

1.3 Ignyte may vary the online terms and conditions at any time. Your continued use of the Website following any variation to the online terms and conditions shall be deemed to be acceptance of any variation.

1.4 If you do not accept these terms and conditions in full, you must leave this Website immediately. These terms and conditions shall apply every time your buy Goods or Services from the Ignyte.


2 The contract

2.1 Your order constitutes an offer to Ignyte to buy Goods and/or Services. All orders are subject to acceptance by Ignyte and such acceptance will be by way of email confirming payment needs to be made for the Goods and/or Services (the purchase confirmation). The contract between you and Ignyte will only be formed when you are sent the purchase confirmation.

2.2 The contract will relate only to those Goods and/or Services which have been confirmed in the purchase confirmation.


3 Disclaimer

Whilst the Ignyte makes every effort to maintain the accuracy of the information on this Website, it disclaims any warranty or representation, expressed or implied, about

accuracy, completeness or appropriateness for a particular purpose.

4 Fraud

4.1 Ignyte reserves the right to take legal action against committing or attempting to commit online fraud.

5 Price and payment

5.1 Prices and any additional related charges (where applicable) are as published in the confirmation of sale which is emailed following every order.

5.2 Where Value Added Tax (VAT) is chargeable, this will be added and displayed separately at the checkout, and on the order summary and receipt at the current prevailing rate. This rate may vary from time to time.


5.3 Payment for Goods and/or Services is accepted through major credit and/or debit cards excluding American Express, Diners and other corporate business cards. Your card will be charged directly after your order has been placed but the time taken to process the payment through your account will be dependant on your card supplier.

5.4 Ignyte accepts no liability if a payment is refused or declined by the credit or debit card supplier for any reason.

5.5 Ignyte accepts no liability for any loss or damage, arising directly or indirectly, as a result of a payment being refused or declined.

5.6 If you are purchasing from outside the United Kingdom you will be charged in your own currency and the banks will perform the currency conversion into pounds sterling.

5.7 Confirmation of your payment will be displayed on screen once it has been authorised and accepted. You will also receive confirmation of the transaction to the email address you have provided.

5.8 We reserve the right to refuse to process payments.

5.9 We may at our sole discretion do such checks as we may deem fit before processing a credit or debit card payment from the user, for security reasons. As part of such checks, we may disclose personal data to third parties for the purpose of carrying out these security checks. In the event that we are not satisfied with the credibility of the User, we will have the right to reject the payment.

5.10 We will not be liable for any damages resulting from our decision not to process a payment made through our Online Payments facility.



6 Data protection policy.

6.1 Ignyte does not hold customer credit or debit card details on its Website or any of its data systems. All credit or debit card details are managed by Ignyte’s payment service provider World Pay, who is compliant with the payment industry’s highest standards for data protection and transaction security.

6.2 Any personal data collated through Ignyte will be treated confidentially, and will only be used to process your order and for statistical analysis to continually improve the Website and its Services to you, and to service the Website. Personal data will be processed in compliance with the principles of the Data Protection Act 1998.

6.3 Data may be shared with the police, the government or any other legal authority investigating suspected legal activities if there is an official request.

7 Indemnity

7.1 As a customer you agree to indemnify Ignyte against all claims, damages and expenses arising out of any breach of these online terms and conditions and other liabilities arising out of your use of Ignyte’s Website.

8 The entire agreement

8.1 These online terms and conditions and any document expressly referred to in them, represent the entire agreement between you and Ignyte in relation to the subject matter of any contract. These online terms and conditions supersede any prior agreement, understanding or arrangement between us, whether oral or in writing.

9 Limitation of liability

9.1 Ignyte will not be liable in contract, tort, or pre-contract representations (excluding fraudulent or negligent misrepresentations) or otherwise, for any economic losses, loss of goodwill or reputation, or special indirect losses incurred by you or any third party arising out of or in connection with these online terms and conditions.

9.2 These online terms and conditions do not exclude or limit the Ignyte’s liability for death or personal injury arising through its negligence.

9.3 Ignyte will not be held responsible for any delay or failure to comply with its obligations under these online terms and conditions if the delay or failure arises from any cause which is beyond its reasonable control.

10 Law

10.1 These online terms and conditions shall be governed by and construed in accordance with the laws of England and Wales and any disputes will be decided by the Courts of England and Wales.

11 Complaints and disputes

11.1 If there is an occasion where an issue has not been resolved to your satisfaction you may wish to contact a member of the management team regarding your complaint.

11.2 Complaints will be dealt with in adherence to the Ignyte’s complaints policy.

Ignyte Ltd. Reg number 7125489. Registered in England and Wales. Registered address: Bathway Farm, Bathway, Chewton Mendip, Somerset, BA3 4LN | Refund Policy | Privacy Policy | Payment Terms